Free Technology Assessment Tools
Discovery Assessment
This discovery assessment takes stock of your current state and identifies some of the areas listed below that we may be able to help you improve. (click here)
UCaaS
UCaaS is a managed PBX environment in the cloud that provides phone services to end users. It replaces on-prem PBXs as well as SIP, PRIs, and POTS lines. (click here)
Managed Services
Managed Services are generally remote, 24x7 services for IT infrastructure. They include proactive monitoring and alerting, patch management, engineering support, reporting and metrics, help desk for end users, and related maintenance and support. (click here)
Help Desk
Help Desk Services consist of outsourced help desk staffing, and do not typically include ticketing software. They can replace an internal help desk entirely, or provide augmentation during peak hours. Help Desk Services can reduce overhead, improve service, and increase productivity. (click here)
Infrastructure as a Service
Infrastructure as a Service (IaaS) provides virtual or physical servers on demand. The servers, storage, and network hardware are located in the provider's data center and abstracted from the customer. (click here)
Connectivity
Connectivity encompasses WAN (SD-WAN, MPLS, VPN), Internet (fiber, broadband), point-to-point, voice, and more. It includes services from both traditional telecom and regional fiber providers. (click here)
Cloud Backup/DR
Backup as a Service (BaaS) protects the data, and typically allows for recovery of a file or server back to the customer's on-prem environment. Disaster Recovery as a Service (DRaaS) protects the business, and allows for recovery of the entire IT environment (servers, storage, networking, apps, data) in the cloud. (click here)
Contact Center as a Service
Contact Center as a Service is a SaaS solution that replaces traditional brick-and-mortar call centers, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability. (click here)
Desktop as a Service
Desktop as a Service (DaaS) provides virtual desktops to end users, allowing them to use any device (laptop, tablet, phone, thin client). It differs from VDI in that the provider hosts and manages the desktop virtualization platform. (click here)
SD-WAN
SD-WAN is an approach to the WAN that offers simplified management, quick turn-up, better application performance, improved resiliency, and cost savings when compared to traditional approaches. It can replace or work with MPLS, and is delivered directly, via carriers, or via MSPs. (click here)
Telecom Management
Telecom Management is an outsourced service across a business's entire telecom lifecycle, from initial orders to ongoing management to contract terms. It applies to circuits, mobile lines, and even cloud services. Telecom Management can include auditing, inventory creation, Telecom Expense Management (TEM), project management, trouble ticket management, and escalation management. (click here)
Security
Security covers a broad range of services, from managed firewalls and IDPS to DDoS mitigation and SIEM. Leading solutions analyze behavior to detect ever-changing threats, communicate with multiple systems to provide a comprehensive view into the environment, and include: 24/7/365 Security Operations Center (SOC) support for event notification and remediation. (click here)
Colocation
Colocation provides a secure data center environment for your IT infrastructure. The provider takes care of power, cooling, rack space, and bandwidth. (click here)
Hosted Fax
Hosted Fax or eFax is a scalable, highly available Internet service that replaces fax machines and fax servers. Users are able to securely send and receive documents using their phones or laptops. (click here)
Email & Productivity
Email & Productivity is a managed SaaS solution providing hosted email, web & desktop applications (word processing, spreadsheet, presentation, etc.), file storage, and optionally voice. Popular solutions include Microsoft’s Office 365 and Google’s G Suite. (click here)